We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You may also be able to pay with PayPal or other available payment options shown at checkout.

All payments are securely processed, and we do not store your full card information.

We want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, provided the item is unused, in its original packaging, and in resellable condition.

To start a return, please contact our customer support team with your order number and reason for return. Once your request is approved, we will provide return instructions.

Please note that return shipping fees may apply unless the item arrives damaged, defective, or incorrect.

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

If your order has not yet been processed or shipped, we will do our best to help update or cancel it. However, once the order has been shipped, we may no longer be able to make changes. In that case, you may need to follow our return process after receiving the item.

After receiving your new device, carefully open the shipping box and remove all packaging materials. Before using the device for the first time, please read the user manual thoroughly to understand the basic operation, safety instructions, charging method, and maintenance requirements.

After unpacking, check the overall condition of the product, including the frame, wheels, brakes, battery, controller, seat, armrests, and included accessories. Make sure there is no visible shipping damage and that all parts are properly installed and secure.

Before your first ride, confirm that the device can power on normally, and test the brakes, steering, speed control, and folding/unfolding function in a safe, open area. Start at a low speed until you are familiar with the operation.

If anything appears damaged, missing, loose, or not working properly, please do not use the device. Contact our customer support team with your order number, photos or videos of the issue, and we will be happy to assist you.

Yes, our products come with a limited warranty. The warranty period and coverage may vary depending on the product model and parts.

In general, the warranty covers manufacturing defects under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, improper storage, or normal wear and tear.

If you believe your product has a warranty-related issue, please contact us with your order number, photos or videos of the issue, and a brief description. Our support team will review your case and provide a solution.

Currently, we mainly ship to selected countries and regions. Available shipping destinations will be shown at checkout.

For some large items, such as mobility scooters, electric wheelchairs, or smart mobility devices, shipping availability may depend on the destination country, local delivery service, and warehouse inventory.

If your country or region is not available at checkout, please contact us before placing an order, and we will check whether shipping can be arranged.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link.

You can use the tracking link to check the latest delivery status. Please allow some time for the carrier to update the tracking information after the package has been shipped.

If you have not received tracking information or the tracking status has not updated for several days, please contact our support team with your order number.